Privacy Policy

1. Information We Collect

We collect the following types of information:

Information You Provide Directly

• Account Information: When you create an account, we collect your email address, username, and password.
• Vehicle Data: You may voluntarily provide vehicle details such as Vehicle Identification Number (VIN), make, model, year, mileage, service records, parts information, warranty details, and personal notes.
• Payment Information: For paid features (e.g., token purchases for car owners or subscriptions for service shops), we collect billing information processed through third-party payment providers (we do not store full payment card details).
• Communications: Information you provide when contacting support or submitting feedback.

Information Collected Automatically

• Usage Data: Details about how you interact with the Service, such as IP address, device type, browser type, operating system, pages viewed, and timestamps.
• Cookies and Similar Technologies: We use cookies, log files, and similar tools to enhance user experience, analyze usage, and provide features.

Information from Third Parties

• NHTSA API: When you input a VIN, we query the public NHTSA Vehicle API to retrieve vehicle specifications (e.g., make, model, recall information). This is public data and does not involve personal information.
• Service Shops: Participating shops may sync service history data to your account with your consent.

We do not collect sensitive personal information (e.g., financial account numbers, precise geolocation, etc.).

VIN and vehicle service history may be considered personal information in some contexts as they can be linked to you via your account.

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve the Service (e.g., generate AI troubleshooting guidance based on your vehicle data).
• Process payments and manage subscriptions.
• Sync service history from shops.
• Communicate with you (e.g., support responses, service updates).
• Improve AI models using aggregated, anonymized data (we do not use identifiable personal data for training without explicit consent).
• Detect and prevent fraud, abuse, or security issues.
• Comply with legal obligations.

3. AI Features and Data Usage

Our AI provides general troubleshooting and diagnostic guidance based on vehicle data you input and public sources.

• Inputs to AI (e.g., vehicle symptoms and details, parts & service history) are processed to generate outputs.
• We may retain anonymized interaction data to improve AI accuracy.
• AI guidance is informational only and not professional advice.

4. Sharing Your Information

We share information only in limited circumstances:

• Service Providers: With third-party vendors (e.g., cloud hosting, analytics, payment processors) who are contractually obligated to protect your data.
• Service Shops: Service history may be shared with participating shops for syncing (with your consent).
• Legal Requirements: If required by law, court order, or government request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information. We do not share data for marketing or advertising purposes.

5. Data Retention

We retain your information as long as your account is active or as needed to provide the Service. Vehicle data is retained until you delete it or your account.

Upon account deletion, we delete or anonymize your data within a reasonable period, except where required for legal compliance.

6. Security

We implement reasonable technical and organizational measures to protect your data (e.g., encryption, access controls). However, no system is completely secure.

7. Your Choices and Rights

• Access and Update: View, edit, or delete your data via your account settings.
• Delete Account: Request deletion at any time.
• Opt-Out: We do not sell data, but you can manage communications preferences.

For users in certain jurisdictions (e.g., California under CCPA/CPRA):

• Right to know what personal information we collect and disclose.
• Right to delete personal information.
• Right to opt-out of sale (not applicable as we do not sell).
• Right to non-discrimination.

To exercise rights, contact us at . We verify requests and respond within required timelines.

8. Children's Privacy

The Service is not intended for children under 13. We do not knowingly collect data from children under 13.

9. International Users

The Service is US-focused. Data is stored in the United States. By using the Service, you consent to transfer of your data to the US.

10. Changes to This Policy

We may update this Policy. We will notify you of material changes via email or in-app notice. Continued use constitutes acceptance.

11. Contact Us

For questions or requests: